Privacy Policy

1. Who is responsible for your data

iDeveloprs Company for Private Software Design and Programming (Commercial Registration No. 378621), P.O. Box 14786, Postal Code 72858, Al-Faiha, Capital Governorate, State of Kuwait, is responsible for the personal data described here. We handle it in line with Kuwaiti law, including Law No. 20 of 2014 on Electronic Transactions and the Data Privacy Protection Regulation issued by the Communication and Information Technology Regulatory Authority (CITRA).

2. What we collect

Information you give us:

• your name, phone number and email address;
• your password, if you sign in with email - stored only as a one-way hash, so nobody at Easier can read it;
• the addresses you save or use (governorate, area, block, street, avenue, building, floor, apartment and any directions you add);
• the details of your deliveries: what is being sent, where from and to, the offers made, the price accepted, the payment method chosen and the delivery's progress;
• for Drivers: a photograph of your driving licence, its expiry date and the Civil ID number printed on it, which we read from the licence and use to verify you. One licence opens one Driver account;
• for Businesses: the business name and type, its commercial licence number and photograph, the name, Civil ID number and phone number of the person responsible for it, and the address deliveries are collected from;
• anything you send us when you contact us.

Information collected as you use the app:

• location - see section 4;
• a notification identifier for your phone, so we can send you updates;
• basic technical information such as your device type, operating system, app version, language and the records our servers keep of requests to them (including IP address).

Information from others:

• if you sign in with Apple or Google: the identifier they give us, and your name and email address if you choose to share them;
• from payment providers: confirmation that a payment succeeded or failed. We never receive your full card number.

What we do not collect: Face ID, Touch ID and other biometrics are handled entirely by your phone. Easier only learns whether the check succeeded.

3. Why we use it

• to create and secure your account and sign you in;
• to take delivery requests, offer them to nearby Drivers, and let Customers choose an offer;
• to show a delivery's progress and send updates about it;
• to verify Drivers and keep the service safe;
• to process payments and refunds, and keep the records the law requires;
• to handle questions, complaints and disputes;
• to prevent fraud and misuse, and to protect the safety of Customers, Drivers and the public;
• to fix problems and improve the app;
• to comply with the law and with lawful requests from the authorities.

We use your data because we need it to provide the service you asked for, because you consented (for example to location and notifications, which you can withdraw), because the law requires it, or to protect the safety and security of the service.

4. Location

For Drivers: while you are on duty, and throughout any delivery you are carrying, the app sends your location to Easier - including when the app is in the background or your screen is off - so we can offer you nearby deliveries and show the Customer where their delivery is. Going off duty stops this. You can withdraw location permission at any time in your phone's settings, but you will not be able to take deliveries without it.

For Customers: we use your location only when you choose to, for example to find your pickup address on the map.

A Customer can see their Driver's live location only while their own delivery is under way. Authorised Easier staff can see the live location of Drivers who are on duty, to run the service and keep it safe.

5. Who can see your data

Between Customers and Drivers, only what a delivery needs:

• a Driver who is offered a delivery sees the pickup and drop-off addresses and what is being sent;
• while a delivery is in transit, the Customer and the Driver can see each other's name and phone number, so they can reach each other. The number is hidden again once it is finished.

Service providers who work for us, only for that work and under our instructions:

• Google (maps, directions and address search);
• WhatsApp / Meta and SMS providers (sending sign-in codes);
• OneSignal (sending notifications);
• our email provider (password reset and service emails);
• Apple and Google (if you sign in with them);
• licensed payment providers (payments and refunds);
• our hosting and infrastructure providers.

Authorities: when Kuwaiti law requires it, or a court or competent authority lawfully asks.

If Easier is sold or merged, your data may pass to the new owner, who must keep protecting it as this policy says.

We do not sell your personal data, and we do not share it for other companies' advertising.

6. Data outside Kuwait

Some of the providers above process data on servers outside Kuwait. When that happens, we only use providers that protect personal data to a standard consistent with Kuwaiti law, and we transfer only what they need.

7. How long we keep it

• Account details: for as long as your account is open.
• Delivery and payment records: for the period Kuwaiti law requires commercial and accounting records to be kept, and then deleted.
• Location: only as long as needed to carry out the delivery and to resolve any issue with it.
• Driver licence photographs: while the Driver's account is active, and as long afterwards as the law requires.
• Sign-in codes: until used or expired.

When you ask us to close your account, we mark it closed rather than erasing it. Your name, phone number, email address, saved addresses and - for a Driver - licence details are kept, together with the record of every delivery you sent or carried. We keep them because those deliveries involved other people, were paid for, and have to remain accounted for.

A closed account cannot be signed in to or registered again. The same phone number, email address, driving licence or commercial licence cannot be used to open a new one.

Other users do not see that an account was closed. Past deliveries still appear to them as they always did; only Easier staff see the closure.

If you want your data erased rather than closed, write to us at support@useasier.com and we will tell you what we are able to erase and what the law requires us to keep.

8. How we protect it

Connections between the app and our servers are encrypted, the data the app keeps on your phone is stored encrypted, and passwords are stored only as one-way hashes. Access to personal data inside Easier is limited to the people who need it for their work.

No system is perfectly secure. If a breach affects your personal data, we will notify you and the relevant authorities as Kuwaiti law requires.

9. Your rights

You have the right to:

• know what personal data we hold about you and receive a copy of it;
• have inaccurate data corrected;
• have your account and data deleted;
• withdraw consent you have given, such as to location or notifications;
• object to how we use your data;
• complain to CITRA if you believe we have not handled your data lawfully.

You can edit most of your details in the app, and delete your account yourself under Account > Personal information > Delete my account. Your name, phone number, email, saved addresses, licence and bank details are removed straight away; records of deliveries already made are kept without them, as section 7 describes. For anything else, write to us at support@useasier.com. We will reply within 30 days.

10. Children

Easier is not meant for anyone under 18, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.

11. Changes to this policy

We will update this policy when what we do with data changes, and tell you in the app before an important change takes effect.

12. Contact us

For questions about your data or to use any of your rights: iDeveloprs Company for Private Software Design and Programming P.O. Box 14786, Postal Code 72858, Al-Faiha, Capital Governorate support@useasier.com